Question 1

Will my item look exactly like the photo?

Accepted Answer

Because we use natural stones and unique materials, slight variations in color, texture, or pattern may occur. This is what makes each piece one of a kind.

Question 2

Are your products handmade?

Accepted Answer

Many of our pieces feature handcrafted details and are designed with care to highlight quality, character, and timeless western style. Due to natural materials, no two pieces are exactly the same.

Question 3

Do you offer custom jewelry designs?

Accepted Answer

At this time we do not offer custom jewelry designs. Check back with us in the future as it could become an option.

Question 4

How do I care for my jewelry?

Accepted Answer

To keep your jewelry looking its best, avoid exposure to water, perfumes, and lotions. Store your pieces in a dry place and clean them with a soft cloth.

Question 5

What is permanent jewelry?

Accepted Answer

Permanent jewelry is a custom-fit bracelet, anklet, or necklace that is welded together instead of using a clasp. It is designed to be worn continuously and symbolizes something meaningful, stylish, or personal.

Question 6

Does permanent jewelry really last forever?

Accepted Answer

Permanent jewelry is made to be worn long term, but is not indestructible. With proper care, it can last for years.

Question 7

What if I need to remove it?

Accepted Answer

Permanent jewelry can be removed by cutting the jump ring with scissors or wire cutters. Save the chain if you would like it re-welded.

Question 8

What if it breaks?

Accepted Answer

If your permanent jewelry breaks at the weld, we are happy to fix it at no cost.

If your jewelry breaks due to snagging, pulling, stretching, or any external force, it is not covered under the warranty. Permanent jewelry is worn continuously and subject to normal wear and tear.

Please save your chain if breakage occurs, as re-welding may be available for a fee depending on the condition of the jewelry.

Question 9

How long does shipping take?

Accepted Answer

Orders are processed and shipped typically within 2-3 business days. Delivery times may vary depending on your location and carrier.

Question 10

Will I receive tracking information?

Accepted Answer

Yes. Once your order ships, you will receive a confirmation email with tracking details.

Question 11

Do you offer international shipping?

Accepted Answer

Currently, we ship within the United States. International orders may be added in the future.

Question 12

What is your return policy?

Accepted Answer

All sales are final. Due to the nature of our products, we do not accept  returns. There are some circumstances that we will allow a store credit. Please contact us and we can discuss further.

Question 13

What if my item arrives damaged or incorrect?

Accepted Answer

Please contact us within 48 hours of delivery with photos of the issue, and we will make it right.

Question 14

Do you offer gift cards?

Accepted Answer

Yes, we offer gift cards in various denominations. They can be purchased on our website and are perfect for any occasion.

Question 15

How can I contact you?

Accepted Answer

You can reach us through our Contact page or clicking on the button below.

SOUTHERN SOUL AND CO.

Frequently Asked Questions